Preamble

The services available on the website www.parisenunclic.fr are offered by the company Paris en un Clic, whose registered office is located at 1 rue du Débarcadère, 92700 Colombes, registered under number 898 694 120 RCS Nanterre. Paris en un Clic specialises in the sale of leisure activities, in particular tickets for shows, museums, exhibitions, dinner shows and cruises on the Seine.

Article 1 – Definitions

“Site” refers to the www.parisenunclic.fr website published by PARIS EN UN CLIC (hereafter referred to as THE COMPANY).

“Service”: refers to any offer of tourist services, leisure and entertainment ticketing, proposed by THE COMPANY or one of its service providers.

“User”: means any person using the Site or THE COMPANY’s call centre to book services or obtain information.

“Customer”: refers to any person who has made a validated purchase on the Site and who has accepted the General Terms and Conditions of Sale.

“Order”: refers to any validated reservation or purchase made by the user either directly on the Site or directly by telephone with one of our agents.

“Option”: refers to any additional, non-compulsory product offered as a supplement to a service.

“Voucher”, “exchange voucher” or “e-ticket”: This document, issued by THE COMPANY, enables the services ordered on the Site to be obtained from THE COMPANY’s service providers.

“Provider”: Any supplier, service provider or partner of THE COMPANY who provides the services booked or purchased.

“Description”: Refers to the descriptions of products or tourist services offered on the website.

“General Terms and Conditions of Sale” or “GTC”: refers to these General Terms and Conditions of Sale.

Article 2 – General provisions

These GTC govern all bookings or purchases of services made on the www.parisenunclic.fr website. They come into force on the date they are updated, and may be modified by the company with updated information available online. Users are encouraged to consult them regularly to be informed of any changes.

The GTC are enforceable against the Client, who acknowledges, by ticking a box provided for this purpose, that he has read them and accepted them before placing an order. Any order placed with THE COMPANY implies unconditional acceptance of the provisions of the GTC.

In addition, the General Terms and Conditions may be supplemented by special conditions specified in the description of the Service, which take precedence over the General Terms and Conditions of Sale.

Article 3 – Services and descriptions

All of the services sold on the Paris en un Clic website have been validated by each of the service providers.

The content of the descriptions (in particular the menus) and the visuals may be modified or changed during the year, which may result in a difference in the service between the date of booking and the date of arrival. Under no circumstances may these changes give rise to a claim, for any reduction whatsoever, or incur the liability of THE COMPANY.

Article 4 – Price of services

All prices are quoted in euros, inclusive of VAT.

The prices displayed on the website may not exceed the prices fixed by the service provider to THE COMPANY. Both the COMPANY and the partner reserve the right to reduce prices in the context of special offers.

The tariffs for the individual services offered correspond to the tariff valid at the time of purchase by the customer. They may be subject to change during the year without notice. For any booking not paid for at the time of a price increase, a supplement will be requested in order to comply with the price in force on the date of payment.

Article 5 – Availability of services

The services offered by THE COMPANY are subject to the availability and stocks of its partners. As an intermediary between its customers and the venues, restaurants or other service providers, Paris en un Clic declines all responsibility in the event of unavailability, cancellation, postponement or modification of the services booked through its services. Consequently, no claim for compensation may be made against THE COMPANY.

Article 6 – Reservations and payment

Users can book their service directly on the website, by telephone with a Paris en un Clic agent or via the contact form.

To place an order, the user fills in their virtual basket, indicating the services selected and the quantities required, then clicks on the “Book Now” button and provides the requested delivery information. You can check the details of your order and its total price and return to the previous pages if necessary to correct any errors or modify your order. In order to make the definitive reservation for the service, the user is invited to read the GTC, accept them by ticking the appropriate box and then click on the “Confirm your reservation” button. The Customer is then directed to the secure payment tool and asked to provide their bank details. An e-mail acknowledging receipt of the order and payment is sent by Paris en un Clic to the Customer immediately. The User undertakes to provide true and accurate information for him/herself and for any beneficiaries he/she represents, and he/she accepts that the use of the site www.parisenunclic.fr is exclusively for non-commercial personal purposes or to make legitimate requests to book Services, excluding any speculative, false or fraudulent use, as well as the use of robots or other automated means to access the Site without specific authorisation from THE COMPANY.

Payment may be made by credit card up to the last minute, or by bank transfer, subject to sufficient lead time. In this case, the booking request will not be confirmed until payment has been received. Only fully paid reservations will be considered valid and will give access to the requested service. The COMPANY may not be held liable for any payment not received by the date of the service or after the deadline indicated by THE COMPANY.

Article 7 – Order confirmation & Delivery

Once payment for the service has been validated, Paris en un Clic will instantly send the customer an order confirmation or the e-tickets by e-mail to the address provided. This information is indicated on the confirmation page.

The customer must present this document to the service provider, otherwise they will not be able to benefit from the services concerned. If this document is lost or forgotten, the customer will be able to retrieve the documents at any time on the dedicated space that will have been automatically created for them at the time of booking, the link to which will have been sent to them when their booking was confirmed. Paris en un Clic agents can also be contacted by e-mail at contact@parisenunclic.fr or by telephone on 01 89 16 84 62.

If the Paris en un Clic voucher cannot be presented, the establishments will be entitled to ask for full payment for the service on the spot, without Paris en un Clic being under any obligation to reimburse the customer for the sums paid. In certain cases, you may be asked to show proof of identity, in particular to check the age of a person benefiting from a child rate.

Unless there is an obvious error, THE COMPANY cannot be held responsible for the non-receipt of e-tickets or the exchange voucher by the customer as a result of the customer entering incorrect contact details or a mailbox blocking the receipt of our e-mails. The e-mail used by THE COMPANY to send the e-ticket shall be deemed authentic. THE COMPANY, which has duplicates of the reservations, can be contacted by telephone, e-mail or via the form. The Paris en un Clic agents will deal with each request for a duplicate as quickly as possible, but without any obligation as to the deadline.

When taking part in our activities, the customer undertakes to comply with all specific obligations relating to safety, as imposed by current legislation. The customer must ensure that he/she fulfils all the conditions required to take part in the activity. The COMPANY and its partners cannot be held liable for any failure on the part of the customer to comply with these obligations.

Article 8 – Provision of the Service

For time-stamped services, the start time is indicated when the reservation is made and is also indicated on all vouchers sent. For these services, the customer must arrive no later than 30 minutes before the start time, and this reminder is also indicated on the digital documents. THE COMPANY may not be held liable, and no reimbursement or compensation may be claimed, in the event of lateness on the part of the customer.

In the case of undated services – E-tickets that can be used on the date and at the time chosen by the customer for N months – the customer can use the times indicated on the date of purchase on the digital documents and on the website. As e-tickets are valid for a long time (from 12 to 24 months), we invite the customer to check for any updates to the timetable before coming.

Article 9 – Paris in a Click gift vouchers

Paris en un Clic gift vouchers can only be booked and converted on the Site for certain services at a fixed price and on a given date.

Gift vouchers can be used via the page: https://www.parisenunclic.fr/bon-cadeau/ by entering the reference numbers. You will then have access to the availability of the chosen service.

The value of the gift vouchers corresponds to the price of the service at the time of purchase. In the event of a price change by the service provider, the face value of the gift voucher will be retained but will give rise to an additional charge in order to comply with the current price list. In the event that a service can no longer be provided, the face value of the gift voucher may be used for all services offered on the Paris en un Clic website. In this particular case, the conversion of the gift voucher will be carried out by the Paris en un Clic teams, who should be contacted at contact@parisenunclic.fr.

Paris en un Clic reserves the right to cancel any gift voucher obtained fraudulently and cannot be held responsible for any loss or theft. All sales of gift vouchers are final and non-refundable.

Article 10 – Cancellations and Modifications

In accordance with article L121-20-04 of the French Consumer Code, tickets for shows and services are not subject to a right of withdrawal. However, reservations made through Paris en un Clic may be modified at the customer’s request up to 72 hours before the performance. A fee will be charged for any request to postpone a service (20% of the total amount, but not less than 30 euros per participant). Sums already paid are non-refundable in the event of cancellation.

In the event of cancellation by the service provider, a date may be postponed free of charge, except in cases of force majeure, and with the exception of e-tickets for which the date selected is a basic date but which have a long validity indicated in the practical information on the services concerned (e.g. Bateaux Mouches e-tickets valid for 24 months). If it is impossible to reschedule, the sums paid to Paris en un Clic, excluding the rescheduling costs already incurred, will be refunded in full to the customer.

THE COMPANY may not be held liable and shall not be entitled to any compensation in the event of non-performance, modification or delay of a service by the service provider or of one of the obligations described in these GTC, for reasons concerning the customer’s safety or due to an event of force majeure. Force majeure” is understood to mean any external, unforeseeable and irresistible event as defined in article 1218 of the French Civil Code (strikes, floods, etc.).

Article 11 – Complaints and Mediation

In the event of a dispute, the Customer should first contact the Paris en un Clic Customer Service Department by e-mail at contact@parisenunclic.fr or by registered post with acknowledgement of receipt to the following address: 1 rue du Débarcadère, 92700 Colombes.

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, we offer a consumer mediation service. The mediation body chosen is: CNPM – MEDIATION DE LA CONSOMMATION. In the event of a dispute, you may submit your claim on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM – MEDIATION – CONSOMMATION – 27 avenue de la Libération – 42400 Saint-Chamond.

The customer and THE COMPANY are free to decide whether they wish to use mediation and, in the event of recourse to mediation, they are also free to accept or reject the solution proposed by the mediator.

Article 12 – Liability

Paris en un Clic only acts as an intermediary between its customers and the venues, restaurants or service providers, and cannot be held responsible in the event of cancellation, postponement or modification of the services that have been booked through its services. Any request concerning the conditions of booking and receipt of the voucher should be sent to us by e-mail to: contact@parisenunclic.fr

Article 13 – Intellectual property

All elements of the site, www.parisenunclic.fr, are and remain the exclusive intellectual property of Paris en un Clic. No one is authorised to reproduce, exploit or use for any purpose whatsoever, even partially, any elements of the site, whether in the form of photos, logos, visuals or text, without the express agreement of THE COMPANY or the partner concerned.

Article 14 – Applicable law

The sale of tickets covered by these conditions of sale is subject to French law. For all disputes or litigation, the competent court will be that of Versailles (France).