Paris en Clic

Terms and Conditions of Sale

Last updated: April 1, 2026

Preamble

The services available on the website www.parisenunclic.fr are provided by the company Paris en un Clic, with its registered office at 1 rue du Débarcadère, 92700 Colombes, France, registered under number 898 694 120 RCS Nanterre. Paris en un Clic specializes in the sale of leisure activities, including ticketing for shows, museums, exhibitions, dinner shows, and Seine river cruises.

Article 1 – Definitions

  • "Site": refers to the website www.parisenunclic.fr edited by the company PARIS EN UN CLIC (hereinafter THE COMPANY).

  • "Service": refers to any offer of tourist services, leisure and entertainment ticketing, proposed by THE COMPANY or one of its providers.

  • "User": refers to any person using the Site or THE COMPANY's call center to reserve services or obtain information.

  • "Client": refers to any person who has made a validated purchase on the site and has accepted the General Terms and Conditions of Sale.

  • "Order": refers to any reservation or purchase validated by the user directly on the Site or by telephone through one of our agents.

  • "Option": refers to any additional non-mandatory product offered in addition to a service.

  • "Voucher" or "e-ticket": The document issued by THE COMPANY allowing the client to obtain the services from the providers.

  • "Provider": Any supplier or partner of THE COMPANY delivering the reserved services.

  • "Description": Refers to the descriptions of products or tourist services offered on the site.

  • "General Terms and Conditions of Sale" or "GTC": refers to these terms.

Article 2 – General Provisions

These GTC govern all reservations or purchases of services made on the website www.parisenunclic.fr. They come into force as of the date of their update. The GTC are binding on the Client, who acknowledges having read and accepted them by checking a dedicated box before placing an order. Any order implies unreserved acceptance of the GTC. They may be supplemented by special conditions specified in the description of the Service, which prevail over these GTC.

Article 3 – Services and Descriptions

All services sold on the site have been validated by each provider. The content of descriptions (including menus) and visuals are provided for information purposes and are subject to change during the year. Under no circumstances shall these changes or a difference in visual perception give rise to a claim or engage THE COMPANY's liability.

Article 4 – Service Prices

All prices are indicated in Euros, including all taxes (VAT). Prices correspond to the rate in effect at the time of purchase. They may vary during the year without notice. For any reservation not fully paid during a price increase, a supplement will be requested to comply with the rate in effect on the date of final payment.

Article 5 – Availability and Force Majeure

Services are subject to the availability of our partners. As an intermediary, THE COMPANY declines all responsibility in the event of unavailability, cancellation, or modification by the provider.Specific Case of Cruises: In the event of inability to navigate due to force majeure (flooding of the Seine, severe weather, administrative ban), if the catering service is maintained at the dock by the provider, no refund or compensation shall be due. As compensation, a "sightseeing cruise" ticket may be provided to the client by the provider.

Article 6 – Reservations and Payment

The user can reserve directly on the site, by phone, or via the contact form. After validating the cart and the GTC, the Client is directed to a secure payment tool. Only fully paid reservations are considered validated and provide access to the service. The User undertakes to provide truthful information. Use of the site is strictly for personal, non-commercial purposes. THE COMPANY is not responsible for payments not received by the date of the service.

Article 7 – Order Confirmation & Delivery

After payment validation, THE COMPANY instantly sends e-tickets via email. The client must present this document (printed or on a smartphone depending on the provider) to benefit from the service. Otherwise, the provider may demand full payment on-site without THE COMPANY being obliged to refund the sums already paid. THE COMPANY is not responsible for non-receipt due to input errors by the client or spam filters. The client must respect the security obligations imposed by current legislation during activities.

Article 8 – Performance of the Service

  • Timed Services: The client must arrive at least 30 minutes before the start time. No refund or compensation can be claimed in case of delay by the client. THE COMPANY is not responsible for delays related to traffic or transport.

  • Undated Services: E-tickets are valid for N months. The client is invited to check for schedule updates before arrival.

Article 9 – Paris en un Clic Gift Vouchers

Gift vouchers are convertible only on the Site via the dedicated page.

  • Value and Validity: The voucher has a face value corresponding to the price of the service on the day of purchase.

  • Price Adjustment: Since gift vouchers are usable over a long period (usually 12 months), they constitute a credit for the chosen service. In the event of an increase in the provider's rates between the date of purchase of the voucher and the date of effective reservation, the Client must pay the price difference to validate the booking.

  • Conditions: All gift voucher sales are final and non-refundable. If a service is discontinued, the face value remains usable for other offers on the site.

Article 10 – Cancellations, Modifications, and Special Dates

  • Withdrawal Right: In accordance with Article L221-28 of the French Consumer Code, leisure services provided on a specific date are not subject to a right of withdrawal.

  • Client Cancellations/Modifications: Reservations are firm and non-refundable. However, a request for modification or postponement may be accepted up to 72 hours before the service, subject to availability. Processing fees will apply (20% of the total amount, minimum €30/person).

  • Special Dates: For exceptional dates (including Feb 14, July 14, Dec 24, and Dec 31), reservations are firm, final, and strictly non-modifiable.

  • Provider Cancellation: In case of cancellation by the provider (breakdown, strike, force majeure, or any other reason), THE COMPANY's liability is strictly limited to the refund of the amount paid or a postponement. Under no circumstances shall THE COMPANY be liable for any compensation, damages, or reimbursement of ancillary costs incurred by the client (transport, taxi, accommodation, etc.). The client expressly waives any recourse against THE COMPANY for these indirect costs.

Article 11 – Processing Times and Customer Service

THE COMPANY endeavors to process all requests with the greatest responsiveness.

  • No Obligation of Result: The final validation of an order or postponement depends exclusively on the providers' availability and response times. Therefore, THE COMPANY is not bound by any obligation of result regarding confirmation delays.

  • Late Requests: No claim will be accepted regarding a lack of response for a request made less than 72 working hours before the start of a service.

  • Communication Channels: Requests must be sent in writing to contact@parisenunclic.fr to ensure traceability.

Article 12 – Claims and Mediation

Claims must be sent first to contact@parisenunclic.fr or by registered mail to the registered office. In accordance with consumer law, we offer a mediation service: CNPM - MÉDIATION DE LA CONSOMMATION. Claims can be filed at https://cnpm-mediation-consommation.eu or by mail at 27 avenue de la Libération – 42400 Saint-Chamond, France.

Article 13 – Liability

THE COMPANY acts exclusively as an intermediary between the Client and the Providers. It shall not be held liable for any breaches, accidents, or damages occurring during the performance of the service by the final partner.

Article 14 – Intellectual Property

All elements of the site (photos, logos, texts, visuals) are the exclusive property of Paris en un Clic or its partners. Any reproduction, even partial, is strictly prohibited without express agreement.

Article 15 – Applicable Law

These GTC are subject to French law. In the event of a dispute, and after failure to reach an amicable solution, the competent court shall be the one in Nanterre (France).